Delivery and Return
Welcome to Zoe Bronte, your destination for elegant and high-quality footwear. This Delivery and Return Policy explains how we handle shipping, delivery times, returns, exchanges, and refunds for all purchases made through our website, www.zoebronte.com. By placing an order with us, you agree to the terms outlined below.
1. Shipping and Order Processing
Once you place an order on Zoe Bronte, our team works quickly to ensure it is processed and dispatched without delay. All orders are typically processed within 1–3 business days after payment confirmation. Processing times may vary during peak periods, promotions, or holidays, but we will always notify you if there is a significant delay.
We currently ship to most major regions worldwide. Orders are shipped from our main distribution centers using reliable courier services to ensure your products arrive safely and promptly.
You will receive a shipping confirmation email once your order has been dispatched, including tracking details so you can follow your package’s journey in real time.
Please note:
- We do not ship to P.O. Boxes or military addresses (APO/FPO).
- Shipping times vary depending on destination, courier availability, and customs clearance.
- Orders placed on weekends or public holidays will be processed the next business day.
2. Estimated Delivery Times
Estimated delivery timeframes are provided as guidelines and may differ based on your location and chosen shipping method.
- Domestic Shipping (within main regions): 5–10 business days
- International Shipping: 10–20 business days
While we do our best to ensure timely delivery, Zoe Bronte cannot be held responsible for delays caused by external factors such as customs inspections, weather conditions, or courier disruptions.
If your order is delayed or appears lost, please contact our customer support team at assistance@zoebronte.com, and we will assist in tracking or reshipping your package when appropriate.
3. Shipping Costs and Taxes
Shipping fees are calculated based on the delivery destination, order weight, and selected courier. All applicable fees are displayed at checkout before payment is confirmed.
Please note that international orders may be subject to customs duties, import taxes, and local handling fees upon arrival in your country. These charges are the responsibility of the customer and are not included in the order total. We recommend contacting your local customs office for more details.
4. Incorrect or Incomplete Addresses
Customers are responsible for providing accurate and complete shipping information. If an order cannot be delivered due to an incorrect address or missing details, Zoe Bronte is not liable for the loss.
If your package is returned to us due to address errors, we will contact you to arrange reshipment, which may incur additional shipping charges.
5. Order Tracking and Delivery Confirmation
Once your order has shipped, you will receive an email containing your tracking number and link to the courier’s website. Tracking updates may take up to 48 hours to appear after shipment.
If you have not received your tracking number or your tracking information shows no updates after several days, please contact assistance@zoebronte.com for assistance.
Upon delivery, please inspect your package immediately. If you notice any signs of damage or tampering, notify the courier and contact us within 48 hours with photos of the issue.
6. Return Eligibility
We hope you love your Zoe Bronte shoes, but if you are not fully satisfied, you may return or exchange your order under the following conditions:
- Items must be returned within 30 days of delivery.
- Products must be unworn, unused, and in their original packaging.
- All original tags, labels, and accessories must be intact.
- Proof of purchase (order number or invoice) must be included in your return request.
Please note that items marked as Final Sale or purchased during clearance events are not eligible for return or exchange, unless defective or damaged upon arrival.
7. Return and Exchange Procedure
To start a return or exchange, please email assistance@zoebronte.com with your order number, reason for return, and photos (if applicable). Our customer care team will guide you through the process and provide the appropriate return address.
Once your return has been received and inspected, we will notify you via email regarding the approval or rejection of your refund or exchange.
If approved:
- Refunds will be credited to your original payment method within 5–10 business days.
- Exchanges will be shipped out as soon as your returned item is received and verified.
Please note that shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong item, damaged product).
8. Defective or Damaged Items
If you receive an item that is defective, damaged, or incorrect, please contact us within 7 days of delivery at assistance@zoebronte.com. Include clear photos and a detailed description of the issue.
We will review your claim and, if validated, offer a replacement, repair, or full refund at no extra cost to you. In some cases, we may request the defective item to be returned for inspection.
9. Late or Missing Refunds
If you haven’t received your refund after 10 business days, please check with your bank or credit card provider first, as processing times may vary. If the issue persists, contact us at assistance@zoebronte.com, and we will verify your refund status.
10. Exchanges
We accept exchanges for the same item in a different size or color, subject to availability. If the requested replacement is unavailable, you may choose to receive a refund or store credit.
Please note: return shipping costs for exchanges may be covered by the customer, depending on the reason for the exchange.
11. Non-Returnable Items
Certain items are exempt from return due to hygiene and safety standards, including:
- Socks, insoles, and shoe care products (if opened)
- Customized or personalized items
- Gift cards
12. Responsibility and Risk
All risk of loss or damage passes to you once the order has been delivered to your designated address. We are not liable for lost or stolen packages after confirmed delivery.
If your tracking indicates delivery but you cannot locate your package, please contact the courier service directly for further investigation.
13. Policy Changes
Zoe Bronte reserves the right to modify this Delivery and Return Policy at any time. Updates will be posted on this page, and the effective date will be revised accordingly. We encourage you to review this policy regularly to stay informed of any changes.
14. Contact Us
For any inquiries regarding shipping, delivery, returns, or exchanges, please contact our customer service team at:
📧 Email: assistance@zoebronte.com
🌐 Website: www.zoebronte.com
We are here to assist you Monday through Friday and aim to respond to all messages within 24–48 hours.