Frequently Asked Questions (FAQ)
Welcome to Zoe Bronte’s FAQ page! We value your trust and want to ensure that your shopping experience with us is smooth, transparent, and enjoyable. Below you’ll find answers to some of the most frequently asked questions about our shoes, orders, shipping, returns, and more. If you don’t find the information you’re looking for, please don’t hesitate to contact our customer care team at assistance@zoebronte.com — we’re always happy to help.
1. What types of shoes does Zoe Bronte offer?
At Zoe Bronte, we offer a wide variety of high-quality shoes that combine comfort, craftsmanship, and contemporary style. Our collections include:
- Casual Shoes – Sneakers, loafers, and flats perfect for everyday wear.
- Formal Shoes – Elegant heels, pumps, and dress shoes for professional or special occasions.
- Boots & Booties – Stylish ankle boots and knee-high options for every season.
- Sandals & Slides – Breathable and chic designs for warm-weather days.
- Athletic & Active Footwear – Comfortable and durable shoes for sports, workouts, and travel.
Each pair is designed to offer durability, comfort, and timeless appeal, ensuring that our customers always step out in confidence.
2. How can I place an order on Zoe Bronte?
Placing an order is quick and secure:
- Visit our official website at www.zoebronte.com.
- Browse our shoe collections and select your preferred style, color, and size.
- Click Add to Cart to place the item in your shopping bag.
- When ready, go to your Cart, review your selections, and click Proceed to Checkout.
- Enter your shipping details, choose your payment method, and confirm your order.
Once your order is successfully placed, you’ll receive a confirmation email with your order number and details.
3. How do I determine my shoe size?
Finding the right fit is essential for comfort. To help you choose the correct size:
- Refer to our Size Guide on each product page for detailed measurements in U.S., U.K., and E.U. sizing.
- Measure your foot length and compare it with the chart provided.
- If you’re between two sizes, we recommend ordering the larger size for a more comfortable fit.
If you still need assistance, feel free to email us at assistance@zoebronte.com, and our team will gladly help you determine the perfect size.
4. What payment methods do you accept?
We accept a wide range of secure payment options, including:
- Major credit and debit cards (Visa, MasterCard, American Express, Discover)
- PayPal
- Apple Pay and Google Pay
- Select regional payment gateways depending on your location
All payments are processed through secure, encrypted systems to ensure your financial information remains protected at all times.
5. How can I track my order?
Once your order has shipped, you’ll receive a shipping confirmation email containing your tracking number and courier details. You can use this number to monitor your delivery in real time.
Alternatively, you can log in to your Zoe Bronte account and check your order status directly under My Orders.
If you experience any issues with tracking, please contact our support team at assistance@zoebronte.com, and we’ll be happy to assist.
6. What is your shipping policy?
We offer reliable worldwide shipping with several delivery options:
- Standard Shipping: 5–10 business days, depending on your location.
- Expedited Shipping: 2–4 business days for faster delivery.
- Free Shipping: Available for orders above a certain amount (varies by region).
Please note that delivery times may vary during holidays or due to customs delays for international orders.
7. How much does shipping cost?
Shipping costs depend on your location, chosen delivery method, and the total order value. The exact shipping cost will be displayed during checkout before payment is completed.
For certain promotions or special offers, we may provide free standard shipping on all orders above a specified amount.
8. What is your return and exchange policy?
We want you to love your Zoe Bronte purchase! If you are not completely satisfied, you may return or exchange your item within 30 days of delivery, provided that:
- The shoes are unworn, undamaged, and in their original packaging.
- A valid proof of purchase (order number or receipt) is included.
To start a return or exchange, please email assistance@zoebronte.com with your order details. Our team will provide return instructions and a shipping label (where applicable).
Once we receive and inspect your returned item, we will process your refund or exchange promptly.
9. Can I cancel or modify my order after it’s placed?
We process orders quickly to ensure timely delivery. However, if you wish to cancel or make changes, please contact us immediately at assistance@zoebronte.com within 12 hours of placing your order.
After the processing stage begins, cancellations or modifications may no longer be possible.
10. What should I do if I receive damaged or incorrect items?
If you receive a defective, damaged, or incorrect item, please contact us right away at assistance@zoebronte.com with your order number and clear photos of the product.
We will arrange for a replacement or issue a refund at no additional cost to you. Your satisfaction is our top priority, and we strive to resolve all such matters quickly and efficiently.
11. Do you offer gift cards?
Yes! Zoe Bronte offers digital gift cards that can be purchased directly from our website. They make the perfect gift for birthdays, holidays, or any special occasion.
Gift cards are available in various denominations and can be sent instantly via email to the recipient of your choice.
12. Do you ship internationally?
Yes, we are proud to offer worldwide shipping to most countries. Please note that customs duties, taxes, and import fees may apply depending on your location.
These additional fees are the responsibility of the customer, and we recommend checking your country’s import regulations before placing an order.
13. How do I contact Zoe Bronte customer service?
Our dedicated customer care team is here to help!
📧 Email: assistance@zoebronte.com
🌐 Website: www.zoebronte.com
We aim to respond to all inquiries within 24–48 hours on business days.
14. Are Zoe Bronte shoes ethically made?
Yes, ethical production and sustainability are at the core of Zoe Bronte’s values. We partner only with manufacturers that adhere to fair labor practices and responsible sourcing standards.
Many of our shoes are made from eco-friendly or recycled materials, without compromising on quality or comfort.
15. Can I subscribe to your newsletter?
Absolutely! By subscribing to our Zoe Bronte Newsletter, you’ll receive updates on new arrivals, style tips, special promotions, and exclusive offers. You can subscribe at the bottom of any page on our website.
If you wish to unsubscribe later, you can do so easily by clicking the “Unsubscribe” link in any of our emails.
Final Note
We hope this FAQ page has answered your questions! At Zoe Bronte, we’re passionate about creating footwear that blends modern elegance with lasting comfort. If you have additional questions or special requests, please reach out to us anytime at assistance@zoebronte.com.
Thank you for choosing Zoe Bronte — where every step is made with confidence and style.